Support
Most answers are below. If they don't cover it, there's a human at the bottom.
Most asked
- Why does my server go to sleep?
- What does "In queue" mean?
- Controlling who can join — and who can wake your server
Working as intended
- • Servers sleep when empty and wake when someone joins — that isn't downtime.
- • "In queue" means every slot is busy. Your server starts on its own.
- • The first boot of a version on a machine is slower, because the server software has to be downloaded first.
Still stuck
Free servers are run by the Spawnly team, and support goes through the same place.
Include your server address and roughly when the problem happened — it makes it far quicker to find in the logs.
Contact Spawnly supportFree-tier support is best effort and answered after paid tickets.